One Contract, One Solution, One Call

Unity Lab Services provides unparalleled asset management solutions for its clients. Our experienced service team offers an integrated solution for managing the maintenance of all the assets within a laboratory, regardless of manufacturer, and provides superior service at the best available cost. Our industry and service experts effectively streamline our clients' asset maintenance to drive efficiencies, increase uptime and decrease inventory costs.

• One call for all Instrument Service Needs
• Asset Inventory Management
• Corrective Maintenance Services
• Planned Maintenance Services
• Calibration and Qualification Services
• Compliance Services

Team with Unity Lab Services to Drive Significant Benefits:

Reduce Costs

• Consolidated service delivery drives significant cost efficiencies of 15% or more by integrating all instrument services into one solution

Increase Productivity

• Eliminate hours of administration needed to manage multiple service vendors

Accelerate Service Repairs

• A single call gets fast service from a certified expert

Deliver Consistent, High-Quality Service

• Our trained multi-vendor experts guarantee dependable support for all instruments

Streamline PM Services and Mitigate Compliance Risks

• We coordinate and deliver preventive maintenance for all instruments and equipment, minimizing disruptions and maximizing uptime

Next Tab » Reduce Costs

Significant Cost Savings through Consolidation

Consolidate all of your instrument maintenance to lower service costs, improve service response and delivery and maximize instrument uptime. Managing service delivery across instruments from multiple manufacturers with different service suppliers is a time consuming task. To improve your laboratory's efficiency, your scientists should be focused on their research, not managing instrument service. By removing this burden and consolidating your instrument service to our Asset Management solution, we can:

Deliver typical service cost savings of 15% or more upon implementation, with additional savings of 5-10% or more year after year by:

• Integrating all instrument services into one contract, one solution, one call
• Optimizing service entitlements for each asset based on your needs and our experience
• Consolidating to the highest quality service providers, including strategic use of on-site Thermo Fisher Multi-Vendor Service Engineers
• Monitoring performance metrics to locate additional savings opportunities

Improve service quality, resulting in increases in user productivity, instrument uptime and compliance by:

• Managing the complete service event, including dispatch, quality review and escalation
• Limiting costly downtime through proactive scheduling and execute planned maintenance
• Leveraging Thermo Fisher Multi-Vendor Service Engineers on-site to provide fast service response
• Monitoring supplier and instrument performance to ensure compliance and quality standards

Contact us today to design a customized solution that will allow your laboratory to realize immediate cost savings and improved service quality.

Next Tab » Maximize Resources

Scientific Expertise, Resources and Tools to Maximize Instrument Uptime and Availability

As the world leader in servicing science, we have the experience necessary to deliver a comprehensive asset and service management solution for all of your instruments, regardless of manufacturer or technique. We understand your laboratory has to continuously operate at peak efficiency to support your researchers and business goals. With more than 33,000 employees dedicated to serving science, we know your instruments, their applications and your service needs.

Service Management: Our Key Capabilities and Facts

• Certified in all leading technologies, across all major manufacturers
• Global call center, sourcing and parts distribution centers
• Partnered with 2,800+ OEM, ISO, parts and labor suppliers
• 1200+ Multi-Vendor/Direct Service Engineers
• Leading edge Service Engineer certification and customer training
• 12 U.S. Training centers, focused on products from multiple vendors
• Web-based enterprise system and service database, designed specifically for managing instruments and services

Drawing upon our breadth of experience, we can design a customized solution that delivers maximum instrument uptime and availability, regardless of manufacturer or technique, for your laboratory.

Let our certified service network go to work for you.

Complete End-to-End Service Management

When an instrument is down, it is imperative that the issue is resolved quickly to limit disruption to your scientists, and to the flow of laboratory information. We proactively streamline service management and ensure the advanced placement of all resources and tools. This approach drives complete end-to-end management of the service event, and accelerates response times and repairs.

Proactive Service Management: Our Resources and Tools

• Experienced Account Management - dedicated, focused team to manage your day-to-day needs
• Complete End-to-End Service Event Management - experienced resources to drive entire service event, from receipt of repair call to completion of work activity with tracking in our Web-based Resource Center software
• Dedicated Call Center - a team of more than 150 support specialists ready to manage your service requests
• Automatic Dispatch - to pre-identified primary service providers, including OEM, ISO or on-site Thermo Fisher Multi-Vendor Service Engineers
• Vendor Escort - available with on-site Thermo personnel to help to minimize disruption to laboratory staff
• Escalation - monitoring of response time and work completion metrics, with escalation procedures if service quality falls outside of established limits
• Service Quality Review - processing of service event, including supplier purchase order, payment and quality review of delivered parts and services
• Planned Maintenance - proactive scheduling and completion to increase uptime by reducing number of unscheduled repairs

Contact us today to learn how we can design a customized Asset Management solution that will allow your laboratory to proactively manage service delivery and accelerate your repairs.

Let our expertise complement yours.

Next Tab » Drive Results

Leverage Key Performance Metrics to Facilitate Continuous Improvement

Our service experts understand your industry, know how to set key performance metrics, and deliver specific recommendations to generate additional cost savings, ensure compliance and improve services. This service expertise combined with key data helps increase the bottom line, ensure regulatory compliance and streamline service within an asset and service management program.

Our Online Resource Center provides you with secure, 24x7 access to information on instrument and supplier performance, including important metrics such as response time, mean time to repair (MTTR), mean time between failure (MTBF), planned maintenance and first time fix rate.

We continually monitor these metrics, review them with your team and adjust our customized Asset Management solution to deliver sustainable cost savings and instrument uptime and availability using our Practical Process Improvement (PPI) methodology.

Practical Process Improvement: Analyze, Adjust, Deliver, Monitor

• Analyze - review instrument and supplier performance metrics to identify trends and cost savings/service quality improvements
• Adjust - make proactive recommendations during periodic business review meetings to modify solution and maintain alignment with your evolving business goals and objectives
• Deliver - develop an action plan and use our extensive resources and tools to implement the process improvement
• Monitor - continuously collect metrics, monitor improvement trends, conduct surveys and openly discuss any issues and resolutions

Let us help you discover more. Contact us today to get started.