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USA phone for analytical instruments: 888-860-5227, Option 3
USA phone for laboratory equipment: 1 888-860-5227, Option 3, then 1
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Instant Trouble Shooting, Tips & Solutions
Thermo Scientific Knowledge Bases offer a web-based, self-help option for answering product questions, accessing documentation and resolving issues.
Select a product area below to access instant troubleshooting tips and solutions to common questions from other customer users and access to product documentation. Quickly and easily locate product information with just a simple click to a knowledge base.
Chromatography & Mass Spectrometry »
Troubleshooting tips, problem resolution guidelines, application notes, technical documents, downloads, and parts information for our Chromatography and Mass Spectrometry products.
Lab Equipment »
User manuals, technical data sheets, part lists, troubleshooting guides and diagrams for freezers, refrigerators, incubators, CO2 incubators, centrifuges, ovens, furnaces, biosafety cabinets and stirrers.
Elemental Analysis »
Troubleshooting tips, problem resolution guidelines, application notes, technical documents, downloads, and parts information for our AA / ICP / DCP / DC Arc / EDS / XRF / XRD / OE & Combustion technique products.
Molecular Spectroscopy »
Troubleshooting tips, problem resolution guidelines, application notes, technical documents, downloads, and parts information for our Accessories FT-IR / Mattson FT-IR /Nicolet FT-IR / Industrial / Raman / Software & Libraries / Fluorescence / UV-Vis products.
Asset Management Services »
Troubleshooting tips for non Thermo Scientific analytical equipment, tutorials, and part number guides.