Premier Instrument Service Plan

A service plan designed for critical operations, when you can’t risk downtime

When you depend on maximum availability of your lab instruments for critical operations, the Unity™ Lab Services Premier Instrument Service Plan* offers our fastest, highest-priority response time to ensure your lab stays running smoothly.

With this plan, a site manager is assigned to your lab and will periodically meet with you to review your service history and make recommendations for improving instrument performance and productivity to keep your lab operating at its best during times of critical usage.

The Premier service plan features:

Our fastest, highest-priority, 2-business-day on-site response time
Semi-annual service history and site management reviews
Proactive annual preventive maintenance that increases uptime
Resolution of more than 35% of issues via remote repair services

See Premier plan features and benefits

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A service plan to keep critical operations running smoothly

The Premier Service Plan is available for mass spectrometry, chromatography, trace elemental, molecular spectroscopy, sample preparation, and discrete industrial analyzer instruments.

Specifications	Premier service plan
On-site corrective services
Our fastest, highest-priority on-site response time target	2 business days^†
On-site corrective maintenance (includes factory-certified parts, labor, and travel)	•
Corrective maintenance during qualification services	•
Replacement of malfunctioning computers purchased from Thermo Fisher Scientific and required for operation of the instrument	•
Industry-exclusive requalification (RQ) included free of charge during corrective maintenance if OQ was added to service plan	•
Preventive maintenance services
Pre-scheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year)	•
Software and firmware updates during preventive and corrective maintenance upon request^‡	•
Digital remote support, diagnostic, and corrective services
Highest-priority remote diagnosis and repair	•
Unlimited access to remote support engineers through secure remote desktop control and augmented reality (AR) tools	•
Value-added services
Semi-annual service history and site management reviews	•
Highest-priority technical support with targeted immediate phone response^§	•
10% discount on training courses (where available, upon request)	•
10% discount on other parts, accessories, and consumables unrelated to corrective maintenance (upon request)	•

Optional services available for purchase
Operational qualification (OQ)	• Includes requalification (RQ)
Additional preventive maintenance (PM)	• Discounted

Compared to no service plan

No priority response

Full charges apply, 2- to 6-hour minimum

Full charges apply

Not available

Full charges apply

*The Premier service plan may not be available in all locations. Please contact your Unity Lab Services sales representative for availability and more details.
^†Highest priority, two-business-day response times apply to corrective maintenance repairs. Preventive maintenance events are scheduled in advance and upon request.
^‡Upgrades to new versions of software not included.
^§Monday through Friday during standard business hours.

Get our best service starting on day one

Premier Warranty lifts your service level during the factory warranty period

When you need our highest-priority, fastest-response service, you may need it as soon as your instrument is installed. The Unity Lab Services Premier Warranty lifts your service level during the factory warranty period.

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